Given Imaging Limited GIVENRECORDER Manual De Usuario

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Given Imaging Ltd.
69
Chapter 7
Troubleshooting
RAPID Video
Saving and Opening Video
SensorArray
Problem
 Cause
Action
Short Video
• Capsule
• DataRecorder Battery
• DataRecorder Mishandling
• Contact Customer 
Support
• Send video on 
CD/DVD
• Inform Capsule Lot #
• Do not use the same 
DataRecorder
Gaps
• Capsule
• Interference
• Mishandling
• Physiological
Bad image quality
• Stripes in video
• Pixilation/confetti
• Dark/red/orange image
Video shorter than 
capsule operating time 
without either ingestion 
phase images or body 
exit images
• Capsule
• DataRecorder Battery
• Interference
• Send video on 
CD/DVD
• Contact Customer 
Support
No Localization
Malfunction of the SensorArray
Contact Customer Support
Problem
 Cause
Action
Cannot locate video
• Video was not saved in 
E:\Videos
• Incorrect patient’s name
Contact Customer Support
Cannot locate findings
• Findings were not saved under 
patient’s folder
• Findings were saved with the 
wrong name
• See Saving Your 
Findings in chapter 
four of Book 3: Using 
the RAPID Software 
• Contact Customer 
Support
Problem
 Cause
Action
Connector is damaged
• Mishandling
• End of Life
Contact Customer Support
Sensor is torn from its wire
Insulation of the sensor wire is 
damaged