BlackBerry 9300 PRD-39559-007 User Manual

Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network
to add an additional service or application to your device.
If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the
BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Service Book.
3. Highlight a service book.
4. Press the 

 key.

• To accept a service book, click Accept.
• To delete a service book, click Delete.
• To restore a service book, click Undelete.

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or
administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the
report to help you troubleshoot the issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the 

 key > Diagnostics Test.

4. Press the 

 key > Run.

1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the 

 key > Diagnostics Test.

4. Highlight a report.
5. Press the 

 key.

• To view the diagnostic report, click View Report.
• To submit the diagnostic report, click Email Report or PIN Report.
• To delete the diagnostic report, click Delete.

User Guide

Service books and diagnostic reports

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