BlackBerry 9300 PRD-39559-007 User Manual

• To delete all diagnostic reports, click Delete All.

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that
recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the 

 key > Diagnostics Test.

4. Press the 

 key > Options.

5. Type the contact information.
6. Press the 

 key > Save.

Try the following actions:

• Try running the diagnostic report again. In the diagnostic report, press the 

 key > Repeat All Steps.

• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot

submit a diagnostic report to a PIN, try submitting the report to an email address.

1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions.

To return to the Options screen, press the 

 key three times.

User Guide

Service books and diagnostic reports

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