ZyXEL Communications Corporation WAC6502D-E User Manual

 Chapter 19 Troubleshooting

NWA5000 / WAC6500 Series User’s Guide

Check the hardware connections, and make sure the LED is behaving as expected. See the Quick 
Start Guide and 

Make sure the NWA/WAC is connected to a broadband modem or router with Internet access and 
your computer is set to obtain an dynamic IP address.

If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless 
client are the same as the settings on the NWA/WAC.

Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

If the problem continues, contact your ISP. 

I cannot access the Internet anymore. I had access to the Internet (with the NWA/WAC), but 

my Internet connection is not available anymore.

Check the hardware connections, and make sure the LED is behaving as expected. See the Quick 
Start Guide and 

. 

Reboot the NWA/WAC. 

If the problem continues, contact your ISP. 

The Internet connection is slow or intermittent.

There might be a lot of traffic on the network. Look at the LED, and check 

If the NWA/WAC is sending or receiving a lot of information, try closing some programs that use the 
Internet, especially peer-to-peer applications. 

Check the signal strength. If the signal is weak, try moving the NWA/WAC closer to the NWA/WAC 
(if possible), and look around to see if there are any devices that might be interfering with the 
wireless network (microwaves, other wireless networks, and so on).

Reboot the NWA/WAC. 

If the problem continues, contact the network administrator or vendor, or try one of the advanced 
suggestions.

Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, 

you might consider raising or lowering the priority for some applications.