ZyXEL Communications Corporation WAC6502D-E User Manual

 Chapter 19 Troubleshooting

NWA5000 / WAC6500 Series User’s Guide

Disconnect and re-connect the power adaptor or PoE power injector to the NWA/WAC. 

If the problem continues, contact the vendor.

I forgot the IP address for the NWA/WAC.

The default IP address (in standalone AP mode) is 192.168.1.2.

If you changed the IP address and have forgotten it, you have to reset the device to its factory 
defaults. See 

If your NWA/WAC is a DHCP client, you can find your IP address from the DHCP server. This 
information is only available from the DHCP server which allocates IP addresses on your network. 
Find this information directly from the DHCP server or contact your system administrator for more 
information.

I cannot see or access the Login screen in the web configurator.

Make sure you are using the correct IP address.

• The default IP address (in standalone AP mode) is 192.168.1.2.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for 

Check the hardware connections, and make sure the LED is behaving as expected. See the Quick 
Start Guide and 

.

Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java 
enabled.

Make sure your computer is in the same subnet as the NWA/WAC. (If you know that there are 
routers between your computer and the NWA/WAC, skip this step.) 

• If there is a DHCP server on your network, make sure your computer is using a dynamic IP 

address.

• If there is no DHCP server on your network, make sure your computer’s IP address is in the 

same subnet as the NWA/WAC.

Reset the device to its factory defaults, and try to access the NWA/WAC with the default IP address. 
See 

If the problem continues, contact the network administrator or vendor, or try one of the advanced 
suggestions.