Motorola Mobility LLC T56KT1 User Manual

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 is ready to assist you on integration issues.

Use this following email address to contact customer assistance: 

The support services provided by Motorola are subject to the agreement between the 
customer and Motorola and may be at an additional charge to the customer. Motorola will 
inform the customer in advance of any such charge.

Please contact your Motorola licensed distributor.

Every new call/problem report, directly from a Direct Customer or from a distributor, should be 
directed to the help desk email address noted above in 

. It is recommended to 

report each individual issue in a separate email. The following information is required when 
reporting a problem:

Customer name and address

Customer contact information for this request, including:

Name

Telephone

Fax number

Mobile number

Email address

Product name (G30)

Software version of the unit (ATI8 command) or model number

PCB version (located on the PCB near the RF connector)

Severity of the problem 

Problem description, including:

Operator name

Type of SIM card (for example, Test, Pre-paid, or 3v)

Setup Configuration (such as Developer Board, handset, host, connections, and so on)

Detailed scenario from startup

Log of all the commands and the responses, beginning from startup

Answers to the following questions:

Was the same scenario tested on the Developer Board and the PC to reproduce the problem?

How many units do you have, and how many of them have this problem?

How often does the problem recur?

In addition to the information requested above, send the following AT commands and the 
HyperTerminal log with the responses:

 to get textual error message

   to get SIM card status

   to see if the TXVR is registered to the network

   to get the signal strength (RX level)

   to read the IMEI number of the unit