UTC Fire & Security Americas Corporation Inc 785B-ALGRO User Manual

20

Allegro

System protests and will not arm immediately.

1. Press STATUS for an indication of the problem.
2. Make sure all monitored perimeter doors and windows are closed.
3. Make sure all perimeter and interior sensors are closed.

Sensor to bypass is not listed.

1. Attempting to bypass a 24-hour sensor (a sensor that is active in all levels) that cannot be bypassed.
2. Sensor is not active in the current arming level.
3. Sensor is not learned in.

System indicates Sensor/Touchpad low battery.

Replace the indicated device battery. Perform a sensor test to test the sensor/touchpad after replacing the 
battery.

Note 
If the sensor/touchpad is not tested after battery replacement, the system continues to show a low 
battery condition, since that was the last signal it received from the device. Testing the sensor/touch-
pad with new batteries allows the panel to receive a signal with good battery information.

Central station is not receiving reports.

1. Check that the premises phone line is working.
2. Perform a phone test.
3. Check for correct phone line wiring between the DTIM and RJ-31X Jack (see DTIM Installation 

Instructions).

4. Verify that central station phone number is programmed into the panel. If necessary, reprogram the 

phone number and retest.

5. Verify that the correct phone format (SIA or CID) is being used.

System doesn’t go into alarm when zone is tripped.

1. Sensor is not active in current arming level. Verify sensor group and retest.
2. Zone is not learned into panel memory. Enter installer program mode. Go to Devices, then Add and 

learn zone into memory.

3. Verify wiring.

System doesn’t respond (in sensor test or when armed) when sensor is tripped.

1. Check that the wireless sensor battery is installed.
2. Check the sensor battery for low voltage. Replace batteries, if necessary.
3. Use an RF Sniffer (60-401) to verify that sensor is transmitting.
4. Constant beeps from the RF Sniffer indicate a runaway (faulty) sensor. Remove the sensor’s 

battery and replace the sensor.

5. Sensor is not learned into panel memory. Enter installer program mode—Devices, Add, and learn 

sensor into memory (maximum zones = 20).

6. Sensor may be out of range. Move sensor to another location.

Sensor reports trouble condition.

1. Sensor tamper switch is tripped—sensor cover is off, not latched securely, or sensor is not mounted 

securely. Secure sensor mounting and/or cover, then trip sensor to clear the condition.

2. Check the sensor battery for low voltage. Replace batteries, if necessary.