HP 6000WLAN User Manual
Troubleshooting and Maintenance
Troubleshooting Techniques
Troubleshooting Techniques
98
Reference GuideStartup Guide
Troubleshooting Techniques
This section contains solutions to a many types of problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.
computer. Try the solutions one at a time, in the order in which they are presented.
This section contains solutions to a few basic problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.
computer. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
•
See the troubleshooting chapter in the online Reference Guide for a more complete
list of troubleshooting suggestions.
•
Click the HP Instant Support icon on the Windows desktop to open the HP web-based
troubleshooting tool. Search or browse the troubleshooting database for the
information related to your problem.
information related to your problem.
•
Click Start, Help, and use the Windows Troubleshooters.
•
See the Microsoft Windows manual shipped with the computer.
•
See the HP Notes in the online HP Library for updated information (for Windows
ME, click Start, Help, Your HP Notebook).
•
Find technical tips and software updates for the computer at the HP Customer Care
Web site (www.hp.com/go/support).
•
Test your computer by running the e-DiagTools test program. See “Testing the
Hardware” on page 120.
•
Contact your dealer or Hewlett-Packard— see “To contact HP for support or service”
on page 134. Please have your computer with you when you call.
Audio Problems
If no sound is audible
•
Press the back end of the volume control several times.
•
Click the speaker icon on the taskbar, and make sure that Mute is not checked and the
Volume Control slider is not set to the bottom.
•
Press the audio-off button on the right side of the computer once or twice until the
indicator light goes off.