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Troubleshooting and Maintenance
Troubleshooting Techniques
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Reference GuideStartup Guide
Troubleshooting Techniques
This section contains solutions to a many types of problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.
This section contains solutions to a few basic problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
  See the troubleshooting chapter in the online Reference Guide for a more complete
list of troubleshooting suggestions.
  Click the HP Instant Support icon on the Windows desktop to open the HP web-based
troubleshooting tool. Search or browse the troubleshooting database for the
information related to your problem.
  Click Start, Help, and use the Windows Troubleshooters.
  See the Microsoft Windows manual shipped with the computer.
  See the HP Notes in the online HP Library for updated information (for Windows
ME, click Start, Help, Your HP Notebook).
  Find technical tips and software updates for the computer at the HP Customer Care
Web site (www.hp.com/go/support).
  Test your computer by running the e-DiagTools test program. See “Testing the
Hardware” on page 120.
  Contact your dealer or Hewlett-Packard— see “To contact HP for support or service”
on page 134. Please have your computer with you when you call.
Audio Problems
If no sound is audible
  Press the back end of the volume control several times.
  Click the speaker icon on the taskbar, and make sure that Mute is not checked and the
Volume Control slider is not set to the bottom.
  Press the audio-off button on the right side of the computer once or twice until the
indicator light goes off.