Panasonic Corporation of North America 9TGCF-19D User Manual
25
Troubleshooting
Troubleshooting (Basic)
Follow.the.instructions.below.when.a.problem.has.occurred..There.is.also.an.advanced.troubleshooting.guide.in.the.
“Reference.Manual”..For.a.software.problem,.refer.to.the.software’s.instruction.manual..If.the.problem.persists,.contact.
Panasonic.Technical.Support.(è.page.36)..You.can.also.check.the.computer’s.status.in.the.PC.Information.Viewer..
(è.
.Reference Manual “Troubleshooting.(Advanced)”).
n
Starting Up
Cannot.start.up.
The.power.indicator.or.bat-
tery.indicator.is.not.lit.
l
. Connect.the.AC.adaptor.
l
. Insert.a.fully.charged.battery.
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. Remove.the.battery.pack.and.the.AC.adaptor,.then.connect.them.again..
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. If.a.device.is.connected.to.the.USB.port,.disconnect.the.device,.or.set.[USB.Port].or.
[Legacy.USB.Support].to.[Disable].in.the.[Advanced].menu.of.the.Setup.Utility.
l
. If.a.device.is.connected.to.the.ExpressCard.slot,.disconnect.the.device,.or.set.
[ExpressCard.Slot].to.[Disable].in.the.[Advanced].menu.of.the.Setup.Utility.
l
. Press
.
Fn
.
+
.
F8
.
to.turn.off.the.concealed.mode.
The.power.is.turned.on.but.
“Warming.up.the.system.(up.
to.30.minutes)”.appears.
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. The.computer.is.warming.up.before.start.up..Wait.for.the.computer.to.start.up.(takes.up.
to.30.minutes)..If,.“Cannot.warm.up.the.system”.is.displayed,.the.computer.failed.to.warm.
up.and.does.not.start..In.this.case,.turn.off.the.computer,.leave.it.in.an.environment.of..
5.°C.{41.°F}.or.higher.temperature.for.about.an.hour,.and.then.turn.on.the.power.again.
Cannot.turn.on.the.computer.
The.computer.does.not.re-
sume.from.sleep
(
)/standby..
(
).
(The.power.indicator.blinks.
quickly.in.green.)
l
. Leave.it.in.an.environment.of.5.°C.{41.°F}.or.higher.temperature.for.about.an.hour,.then.
turn.on.the.power.again.
The.computer.does.not.
enter.sleep.mode.while.the.
screen.saver.is.running..(The.
screen.stays.black.)
l
. Slide.and.hold.the.power.switch.for.four.seconds.or.longer.to.shut.down.the.computer.
forcibly..(Data.not.saved.will.be.lost.).Then.disable.the.screen.saver.
You.have.forgotten.the.pass-
word.
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. Supervisor.Password.or.User.Password:.Contact.Panasonic.Technical.Support.
(è.page.36).
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. Administrator.password:.
. If.you.have.a.password.reset.disk,.you.can.reset.the.administrator.password..Set.the.
disk.and.enter.any.wrong.password,.then.follow.the.on-screen.instructions.and.set.a.
new.password.
. If.you.do.not.have.a.password.reset.disk,.reinstall.(è.page.23).and.set.up.Windows,.
and.then.set.a.new.password.
“Remove.disks.or.other.
media..Press.any.key.to.
restart”.or.a.similar.message.
appears.
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A floppy disk is in the drive and it does not contain system startup information. Remove
the floppy disk and press any key.
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. If.a.device.is.connected.to.the.USB.port,.disconnect.the.device,.or.set.[USB.Port].or.
[Legacy.USB.Support].to.[Disable].in.the.[Advanced].menu.of.the.Setup.Utility.
l
. If.a.device.is.connected.to.the.ExpressCard.slot,.disconnect.the.device,.or.set.
[ExpressCard.Slot].to.[Disable].in.the.[Advanced].menu.of.the.Setup.Utility.
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. If.the.problem.persists.after.removing.the.disk,.it.may.be.a.hard.disk.failure..Contact.
Panasonic.Technical.Support.(è.page.36).
Windows.startup.and.opera-
tion.is.slow.
l
. Press.
F9
.in.the.Setup.Utility.(è.
.Reference Manual.“Setup.Utility”).to.return.the.
Setup.Utility.settings.(excluding.the.passwords).to.the.default.values..Start.the.Setup.
Utility.and.make.the.settings.again..(Note.that.the.processing.speed.depends.on.the.ap-
plication.software,.so.this.procedure.may.not.make.Windows.faster.)
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. If.you.installed.a.resident.software.after.purchase,.turn.off.the.residence.
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.
.Disable.Indexing.Service.in.the.following.menu..
Click.[start].-.[Search].-.[Change.preferences].-.[With.Indexing.Service.(for.faster.local.
service)].