MOIMSTONE CO. LTD WP300S User Manual

30

31

Supplement

04

Troubleshooting

Solutions to common issues (may occur even when the phone is functioning normally).

-  Make sure your adaptor or cradle are connected securely to the phone.

-  Please use the dedicated adaptor provided with the phone.

-  Make sure you clean the charging contacts on the charging cradle. Clean any loose foreign material or moisture 

on the contacts by wiping with a soft, dry cloth.

-  If the phone still does not charge, please contact the Warrantor to receive or purchase a new battery.

The phone does

not charge.

The battery must be sufficiently charged for the phone to operate. Please charge the phone in the cradle,

and ensure it is positioned correctly and securely. If the battery is fully charged but the phone does not work

after the power button is pressed, remove the battery, reinsert it, and press the power button again.

The phone does not work. 

Remove the battery, reinsert it, and press the power button.

Phone is unresponsive.

-  Ensure that the distance between the device and other call locations is not too far.

-  Check for obstacles, such as walls, or for any severe local electromagnetic interference.

-  If call quality is bad for calls between short distances, please power the phone off and then power it on again.

-  If call volume is low, increase it using the volume control on the side of the phone.

Phone call quality is bad. 

Press 

 + [5. Sound] + [3. Volume] buttons to adjust ringtone volume.

Ringtone is too quiet.

Self-Diagnosis

The phone has no account information.

Please contact Service Provider to get an account.

There is no account information.

Please enter the server and account information.

Can't find the registered profile.

Please register AP (or Wi-Fi Network) information again.

Failed to connect by registered SSID. 

Please check SSID information.

Failed to obtain IP from AP. Please check AP setup.

If you still can't obtain IP from AP, please use static IP.

Failed to obtain IP address.

Please check DHCP setting of AP

The account information is wrong.

Please contact Service Provider.

The account set-up error,

Please check the account and try again.

Service Provider side temporary server error.

Please contact Service Provider. 

Temporary server error.

Please try later.

AP is not connected to to the Internet.

Please check the WAN port of the AP.  

Failed to connect to network via the current AP.

Please check the AP set-up.

The account information is wrong.

Please contact Service Provider.

The account is unauthorized.

Please check the account and try again.