Genexis B.V. T24W1 User Manual
10
6. Troubleshooting
Issue
Action
LED is off
Make sure you have connected the Hybrid Element to a working power outlet, using
the adapter shipped along with it. If the LED remains off, please contact your service
provider.
the adapter shipped along with it. If the LED remains off, please contact your service
provider.
LED is off
There is no valid link on the fiber port. Please contact your service provider.
LED is off
There is no valid CATV signal on the Universe CATV connector. Please contact your
service provider if a CATV signal is expected.
service provider if a CATV signal is expected.
Red LED is on
Hardware error. Power down the device, wait for 1 minute, then power the device back
on. If the problem persists, contact your service provider.
on. If the problem persists, contact your service provider.
LED is off
Voice functionality is not enabled. Please contact your service provider if voice func-
tionality is expected.
tionality is expected.
LED keeps blinking
Voice service initialization not completed. Please make sure the phone is not off-hook
and the phone line is connected to the correct port. If this issue persists, contact your
service provider.
and the phone line is connected to the correct port. If this issue persists, contact your
service provider.