Zebra Mobility Services Platform 3 Control MSP3-CNTRL-SW-7500 User Manual

Product codes
MSP3-CNTRL-SW-7500
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MSP3 Stage Edition:  
True touchless staging
Preparing devices for initial use traditionally requires 
a lot of hands on — and hundreds of hours. 
Operating systems and applications must be loaded. 
Application and device settings must be configured. 
And user and device specific information must be 
created and loaded — such as security certificates, 
user ID and passwords. 
MSP3 Stage Edition eliminates the need to 
physically handle devices to complete the staging 
process. With the MSP3 client resident on your 
mobile devices, your IT personnel can completely 
stage devices for use right out of the box — no 
touching required by either IT or your users. An 
automated template-based ‘package’ identifies all 
the applications, settings, configurations and even 
dynamic content to be installed on new devices. 
With the press of a button from a centralized 
command center, thousands of devices all around 
the world are ready to use in just minutes instead 
of months — no hands-on and no errors. And this 
flexible solution can be deployed as a centralized 
server-based system in your Network Operations 
Center (NOC) for centralized staging of devices 
around the world — and on a laptop for stand-alone 
staging in offices that do not have either a broadband 
connection or network access.
MSP3 Provision Edition:  
Keep your devices  
updated — automatically
Now that your mobile devices are up and running, 
the next challenge is keeping those devices updated. 
MSP3 Provision brings a new level of automation 
to on-going provisioning, enabling your IT staff 
to keep applications, device settings, operating 
systems and firmware on all mobile devices up 
to date — with minimal effort or interaction from 
the end-user. Policy-based provisioning and over-
the-air update capabilities work hand-in-hand to 
deliver unprecedented efficiency for this traditionally 
time-laden, error-prone and costly activity. Now, 
ensuring compliance is as simple as setting a policy 
that defines when mobile devices should provide 
current status to the associated relay server — for 
example, when a mobile device is powered on or 
at a set time each day. Current status information 
includes a complete inventory of all device settings, 
configurations and all software on the device, 
including applications as well as operating system 
and firmware versions. Devices can be grouped to 
best meet the needs of your enterprise — by device 
type, type of user, operating system and location —  
providing the granular management capabilities needed  
to maximize efficiency in the provisioning function.
MSP3 Control Edition:  
Remotely monitor, troubleshoot 
and resolve issues with mobile 
devices and peripherals anywhere 
in the world
When mobile devices are a part of everyday life 
in the enterprise, users can experience a variety 
of issues throughout the workday — from an 
application that keeps crashing to a problem 
scanning or connecting to a network. MSP3 Control 
Edition provides the tools you need to proactively 
spot and address issues before users are impacted, 
as well as troubleshoot and resolve device problems 
— regardless of whether they are related to the 
mobile device, applications or the wireless network.
The richest set of metrics available provides 
the most holistic view possible of your mobility 
solution, enabling proactive and real-time issue 
management that minimizes both worker and 
mobile device downtime. Historical and real-
time metrics are available for mobile devices, 
their peripherals, their batteries, and the wireless 
networks they are connected to — including Wi-Fi, 
cellular and GPS. Flexible metric collection supports 
long-term trending analysis as well as short term 
troubleshooting. Collect the metrics you want, when 
you want, for one device, a group of devices or all 
devices — every day or on demand over a period of 
time that you specify. 
When users have a problem, IT can take complete 
control of the mobile device to rapidly and remotely 
troubleshoot and resolve end-user issues, regardless 
of whether the device is inside your four walls or out 
in the field. And if a device does not check in with 
MSP3 at the appropriate time, it can be automatically 
flagged as missing, locked and even wiped to 
protect sensitive company data — and unlocked if 
the device is located. As a result, industries such as 
healthcare and retail can easily comply with strict 
government regulations to secure personal, health-
related and credit card information.
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