ZyXEL Communications Vantage Service Gateway VSG-1200 V2 User Manual

VSG-1200 V2 User’s Guide

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Chapter 33 Troubleshooting

None of the LEDs for the 

 

WAN port light up when connected to an Ethernet device. 

I cannot access the VSG through the 

 

console port. 

Table 81   Troubleshooting the WAN LED

1

Verify that the attached device(s) is turned on and properly connected to the VSG.

2

Verify that Ethernet cable length does not exceed 100 meters.

3

Make sure the network adapters are working on the attached devices.

Table 82   Troubleshooting Console Port 

1

Check to see if the VSG is connected to your computer using a console cable.

2

Check to see if the communications program is configured correctly. Set the communication 

parameters as stated here. 
•

Emulation: auto detect

•

Baud Rate: 9600 bps

•

No Parity, 8 data bits, 1 stop bit

•

Flow Control: None

3

Make sure you entered the correct username and password. The default administrator 

username is “admin” and the default password is “1234”. The username and password are 

case sensitive.
If you have forgotten the administrator user name and/or password, you must reset the VSG 

back to the factory defaults using the reset button. Use a pointed object to press the reset 

button on the front panel to reset the VSG. All your custom configuration will be lost.