ZyXEL Communications Vantage Service Gateway VSG-1200 V2 User Manual

VSG-1200 V2 User’s Guide

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Chapter 33 Troubleshooting

This section is applicable when you purchase an external statement printer, also known as an 
account generator printer.

I cannot print account information using a 

 

statement printer. 

Table 86   Troubleshooting the Statement Printer 

1

Make sure the statement printer is connected to a power source and is turned on.

2

Check that the statement printer is connected to the port labeled Console.

3

Make sure there is enough printing paper in the statement printer.

4

Check that you select Statement Printer Device in the Console Type field in the System 

screen.

5

4 Make sure you configure and associate a billing profile for the first button in the Dynamic 

Account Operator Panel screen. 
The first button corresponds to the button on the statement printer.