Imagicle Blue's Attendant Enterprise, 1CAL IM166-1L Leaflet
Product codes
IM166-1L
Collaboration Solutions
Full-featured and effective control
of your operator console
Blue’s Attendant Enterprise controls and
handles one or more primary or secondary
lines of the associated telephone.
Just a few of the many features:
•
call dial, hang up and answer
•
call hold and restore
•
call blind transfer
•
consultation, transfer or restore
•
conference
•
pbx standard call park
•
SmartPark feature (Camp On)
•
Speed dial
•
Call history manager.
Telephone status and presence
monitoring
monitoring
Blue’s Attendant Enterprise not only
includes a presence engine querying several
sources and displays the ‘status indications’
of your Company users, but also provides
includes a presence engine querying several
sources and displays the ‘status indications’
of your Company users, but also provides
operators with the telephone status of
extensions and, on project basis, the
integration with presence status managed
by External Presence Servers and Calendars.
extensions and, on project basis, the
integration with presence status managed
by External Presence Servers and Calendars.
Perfectly integrated with Speedy
Blue’s Attendant Enterprise is integrated
with Speedy Enterprise Imagicle
phonebooks, thus offering a performing
search in a single and centralized database.
with Speedy Enterprise Imagicle
phonebooks, thus offering a performing
search in a single and centralized database.
Contact search, via a single search field in
‘Google’ mode, inherits visibility rights in
terms of personal and public phonebooks
and provides an easy search among your
Company extension list.
‘Google’ mode, inherits visibility rights in
terms of personal and public phonebooks
and provides an easy search among your
Company extension list.
Your customer call handling made easy
and professional
and professional
• simplifies the job of all the telephone attendants
(Normally sighted, partially sighted and blind
operators)
operators)
• professional and effective call handling
• no missed call
• reduced queue and park time
• full queue management
• no missed call
• reduced queue and park time
• full queue management
Advanced queue and statistic
management thanks to Queue
Manager
management thanks to Queue
Manager
The perfect integration with Queue Ma-
nager Enterprise, our ACD software that
allows you to easily handle multiple queu-
es, makes of Blue’s Attendant Enterprise
a full-featured operator console solution,
offering queue management feature and
advanced statistics, also allowing the
operator to log on to a specific queue and
restore a call automatically or selectively.
Also available in Professional
version
version
Blue’s Attendant is also available in Profes-
sional version, affordable and suitable for
those operators who are not interacting
with multiple queue environments. Blue’s
Attendant Professional can be used in com-
bination with Blue’s Attendant Enterprise
in mixed mode, in order to satisfy different
requirements of different operator profiles.
Requirements and compatibility
for Blue’s Attendant Enterprise
for Blue’s Attendant Enterprise
Interoperability with platforms and system
requirements are constantly updated. Visit our
website and find this information on the product
dedicated section.
Blue’s Attendant is available in ITA, ENG, FRA, DEU,
ESP
ESP
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Brands cited must and will be considered as registered brands property of their respective owners.