Philips Blu-ray Disc player BDP5320 BDP5320/F7 User Manual

Product codes
BDP5320/F7
Page of 68
61
TROUBLESHOOTING
EN
To obtain an electronic copy of this manual :
1) Point your browser to www.philips.com/support.
2) Choose your country of location.
3) Enter the model number or a keyword in the “Find your product”
 field. Alternatively, you can browse the catalog.
4) Click the description or model.
5) Under Product support, click “User manuals”
.
If you cannot resolve your problem, refer to the FAQ for this Blu-ray Disc Player at www.philips.com/support.
If the problem remains unresolved, contact the Customer Support Center in your country.
Problem
Tip
The picture quality of streaming 
movie (Netflix, CinemaNow or 
Blockbuster) is po
or.
Check the speed of your Internet connection.
GENERAL
Streaming movie (Netflix, 
CinemaNow or Blockbuster) often 
stops or start buffering during 
playback.
Contact your Internet service provider.
(You may need to improve the broadband speed.)
Check if the network connection is properly made.
Visit www.cinemanow.com/Login (CinemaNow) or
www.blockbuster.com/auth/login (Blockbuster) on your PC and create an 
account.
Cannot play back Internet radio.
Check if the network connection is properly made.
Check the firewall setting of the modem or router.
For some stations, playback is not available on this unit.
Cannot play back the Internet radio 
station in my favorite list.
The station is busy or no longer active.
Try again later.
The audio of Internet radio station 
interrupted.
vTuner server, station or the Internet connection is busy.
The bit rate of the station is high.
The quality of the Internet radio 
audio is poor or noise occurs during 
playback of Internet station.
The bit rate of the station is low.
Downloading an Electronic Copy
Contact Us
• Do not attempt to repair the Blu-ray Disc Player yourself. This may cause severe injury, irreparable damage to your 
Blu-ray Disc Player or void your warranty.
• Please have available your Blu-ray Disc Player model and serial number before contacting us. 
These numbers are available on the cabinet, as well as on the packaging.
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