Saeco Super-automatic espresso machine HD8964/08 HD8964/08 User Manual

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Milk does not froth.

 The milk dispensing spout has not 
been pulled out

Check that the milk dispensing spout has 
been pulled out correctly up to the “
” icon 

The carafe has not been correctly 
reassembled or with all its compo-
nents.

Make sure the wand is correctly inserted. 
All its components have to be correctly 
reassembled, as described in the “Weekly 
cleaning of the Milk Carafe” section.  

The machine takes a long 
time to warm up or the 
amount of water dispensed 
from the wand is too little.

The machine circuit is clogged by 
limescale.

Descale the machine.

The brew group cannot be 
removed.

The brew group is out of place.

Turn the machine on. Close the service 
door. The brew group automatically 
returns to the initial position.

The coff ee grounds drawer is 
inserted.

Remove the coff ee grounds drawer 
before removing the brew group.

There is too much ground 
coff ee under or over the 
brew group.

The coff ee used may not be suitable 
for automatic machines.

It may be necessary to change the type of 
coff ee or the coff ee grinder settings (see 
“Adjusting the Ceramic Coff ee Grinder” 
chapter).

The machine is adjusting the coff ee 
grinder for a new kind of coff ee 
beans or pre-ground coff ee.

The machine automatically adjusts itself 
after brewing several cups of coff ee to 
optimise the extraction in relation to the 
compactness of the ground coff ee.
It may be necessary to brew 2 or 3 
products for the coff ee grinder to adjust 
completely.
This is not a malfunction of the machine.

The machine produces too 
humid or too dry coff ee 
grounds.

Adjust the coff ee grinder.

Adjusting the ceramic coff ee grinder af-
fects the quality of residues.
If the residues are too humid, set a coarser 
grind.
If the residues are too dry, set a fi ner 
grind.
Refer to the “Adjusting the Ceramic Coff ee 
Grinder” chapter.

The machine grinds the 
coff ee beans but no coff ee 
is brewed (see note).

There is no water.

Fill the water tank and prime the circuit 
(see the "Manual Rinse Cycle" chapter).

The brew group is dirty.

Clean the brew group (see the "Weekly 
Cleaning of the Brew Group" chapter).

This might occur when the machine 
is automatically adjusting the dose.

Brew a few coff ees as described in chap-
ter “Saeco Adapting System”.

The dispensing spout is dirty.

Clean the dispensing spout.