ESTOS ProCall 4+ Enterprise 1320061000 User Manual
Product codes
1320061000
2
ProCall Enterprise
Efficient communication.
In the company.
Unified Communications
Unified Communications (UC) is a direct result of the
convergence of the IT and telecommunication worlds.
These areas have converged ever closer towards each
other and finally merge. In the past, different communi-
cation devices were developed, sold and used separately.
They were also based on different networks (e.g. E-mail
and telephone). Through the shift of communication in
IP-based networks, bridges were built by Unified Com-
munications between different forms of communication.
UC is therefore a holistic approach which integrates well-
known technologies from the IT and telecommunications
sector into a new concept.
convergence of the IT and telecommunication worlds.
These areas have converged ever closer towards each
other and finally merge. In the past, different communi-
cation devices were developed, sold and used separately.
They were also based on different networks (e.g. E-mail
and telephone). Through the shift of communication in
IP-based networks, bridges were built by Unified Com-
munications between different forms of communication.
UC is therefore a holistic approach which integrates well-
known technologies from the IT and telecommunications
sector into a new concept.
Successful communication
The aim of UC is to unify communication processes, to
relieve employees and at the same time increase custo-
mer satisfaction. On one hand this is achieved through
the availability of UC solutions for all employees and on
the other through the integration of different networks,
systems, media and company applications, for example:
E-mail, computer telephony integration (CTI), presence
relieve employees and at the same time increase custo-
mer satisfaction. On one hand this is achieved through
the availability of UC solutions for all employees and on
the other through the integration of different networks,
systems, media and company applications, for example:
E-mail, computer telephony integration (CTI), presence
As a pioneer of Computer Telephony Integration (CTI), ESTOS has its roots in technologies that bridge the
gap between computers and telephony, which are the foundation of Unified Communications solutions
today. Since 1997, ESTOS products have been improving work procedures in business areas with intensive
communication. The ProCall Enterprise client/server solution is the innovative and awarded bestseller of
the portfolio.
gap between computers and telephony, which are the foundation of Unified Communications solutions
today. Since 1997, ESTOS products have been improving work procedures in business areas with intensive
communication. The ProCall Enterprise client/server solution is the innovative and awarded bestseller of
the portfolio.
Unified Communications and CTI solutions improve intensive
communication work procedures
communication work procedures
management or instant messaging on a typical PC work-
space. The central controllability of the UC system also
plays a role.
space. The central controllability of the UC system also
plays a role.
All these points are the value proposition of UC: More
business value through the optimization of communica-
tion-intensive business processes.
business value through the optimization of communica-
tion-intensive business processes.
To ensure that this promise is honored, ESTOS offers the
client/server platform ProCall Enterprise, a professional
Unified Communications solution for small and medium-
sized companies and easily linked to ITC infrastructure.
client/server platform ProCall Enterprise, a professional
Unified Communications solution for small and medium-
sized companies and easily linked to ITC infrastructure.
ProCall Enterprise offers CTI, presence management and
instant messaging, as well as further functions to impro-
ve cooperation (collaboration) in the company and be-
yond (Federation). It is the perfect combination to op-
timize your existing ICT infrastructure, for example, for
Microsoft Office, groupware systems like Microsoft Ex-
change with Outlook, Lotus Notes and Tobit David, CRM-,
ERP- and vertical market-applications, Windows Terminal
Server, Citrix and established virtualization technologies.
instant messaging, as well as further functions to impro-
ve cooperation (collaboration) in the company and be-
yond (Federation). It is the perfect combination to op-
timize your existing ICT infrastructure, for example, for
Microsoft Office, groupware systems like Microsoft Ex-
change with Outlook, Lotus Notes and Tobit David, CRM-,
ERP- and vertical market-applications, Windows Terminal
Server, Citrix and established virtualization technologies.
Microsoft Office integration