ESTOS ProCall 4+ Enterprise 1320061000 User Manual
Product codes
1320061000
3
UC in the company
The conclusion of the early Berlecon Study (2008) “Uni-
fied Communications for small and medium businesses”
was, that the selection of a technical solution and an
equal partner was critical to the successful implemen-
tation of a Unified Communications solution. The latest
study from Berlecon (2010) “UC meets Business” indicates
that in the future external networking (federation) and
integration in business processes (CEBP) will be the next
focus – to optimize customer communication and the in-
tegration of mobile employees.
fied Communications for small and medium businesses”
was, that the selection of a technical solution and an
equal partner was critical to the successful implemen-
tation of a Unified Communications solution. The latest
study from Berlecon (2010) “UC meets Business” indicates
that in the future external networking (federation) and
integration in business processes (CEBP) will be the next
focus – to optimize customer communication and the in-
tegration of mobile employees.
Therefore, next to investment protection, a sustainable
solution should have an architecture which can be quickly
and easily integrated into the already existing ITC infra-
structure. In order to enable this, the product has to sup-
port standard protocols (e.g. SIP/SIMPLE or XMPP), which
allows collaboration beyond the borders of the company.
solution should have an architecture which can be quickly
and easily integrated into the already existing ITC infra-
structure. In order to enable this, the product has to sup-
port standard protocols (e.g. SIP/SIMPLE or XMPP), which
allows collaboration beyond the borders of the company.
What is CTI?
Computer telephony integration (CTI) refers to linking
telephony with information technology. With CTI, com-
puter programs and applications can be used for telepho-
ny functions, like the ability to automatically set up, pick
up and hang up calls. Furthermore, CTI uses callback and
forwarding functions to connect callers and set up con-
ference calls. Typical CTI programs notify the user of the
status of all telephones end devices, regardless of
whether they are wired or mobile DECT devices. Inte-
gration with information technology happens on several
different levels: integration of data services, integration
on the application level and integration in the user in-
terfaces. With CTI a distinction is made between the two
architectures, although hybrid versions are possible.
telephony with information technology. With CTI, com-
puter programs and applications can be used for telepho-
ny functions, like the ability to automatically set up, pick
up and hang up calls. Furthermore, CTI uses callback and
forwarding functions to connect callers and set up con-
ference calls. Typical CTI programs notify the user of the
status of all telephones end devices, regardless of
whether they are wired or mobile DECT devices. Inte-
gration with information technology happens on several
different levels: integration of data services, integration
on the application level and integration in the user in-
terfaces. With CTI a distinction is made between the two
architectures, although hybrid versions are possible.
With CTI a distinction is made between the two architec-
tures, although hybrid versions are possible.
tures, although hybrid versions are possible.
First party – the individual workspace
CTI solutions can be utilized by individuals or deployed
in network-based settings for integration of multi-party
teams, most single workstation solutions are directly con-
nected between the telephone and the computer, which
can also be set up using LAN.
in network-based settings for integration of multi-party
teams, most single workstation solutions are directly con-
nected between the telephone and the computer, which
can also be set up using LAN.
Third party – teams, partner, contacts
For network solutions, a CTI server centrally controls the
telephone and its assignment to users and generally of-
fers intelligent services in addition to administrative ap-
plications. These all establish the basis for collaborating
as a team, which ultimately creates more benefit and
increased value compared to single workstation solu-
tions. ProCall Enterprise uses an extremely powerful and
scalable third-party CTI implementation that works with
all VoIP, hybrid and classic TDM telephone systems that
support CSTA or TAPI.
telephone and its assignment to users and generally of-
fers intelligent services in addition to administrative ap-
plications. These all establish the basis for collaborating
as a team, which ultimately creates more benefit and
increased value compared to single workstation solu-
tions. ProCall Enterprise uses an extremely powerful and
scalable third-party CTI implementation that works with
all VoIP, hybrid and classic TDM telephone systems that
support CSTA or TAPI.
What does improved collaboration mean?
Today, the tools for communicating – phones, E-mails and
increasingly instant messaging, are fundamental compo-
nents in most areas of business life and therefore coo-
peration in the business environment. New media appli-
cations (e.g. desktop sharing) offer enhanced functions
as well as practical challenges: users and administrators
should not be overwhelmed; commercially an optimum
on investment protection should be offered and sustai-
nability should be promoted. ProCall Enterprise unifies
the use of typical communication services, so that users
can concentrate on their actual jobs in their individual
business context and the overall associated process can
therefore be simplified.
increasingly instant messaging, are fundamental compo-
nents in most areas of business life and therefore coo-
peration in the business environment. New media appli-
cations (e.g. desktop sharing) offer enhanced functions
as well as practical challenges: users and administrators
should not be overwhelmed; commercially an optimum
on investment protection should be offered and sustai-
nability should be promoted. ProCall Enterprise unifies
the use of typical communication services, so that users
can concentrate on their actual jobs in their individual
business context and the overall associated process can
therefore be simplified.