Ideal Networks Serie 33-960 Cable tester, cable tester 33-960-3MB User Manual

Warranty

OTDR

95

Service and Repairs

IDEAL commits to providing product service and repair for five years 
following the date of purchase.

To send any equipment for service or repair:
1. Call one of IDEAL’s authorized service centers (see IDEAL Service 

Centers Worldwide on page 96). Support personnel will determine if 
the equipment requires service, repair, or calibration.

2. If equipment must be returned to IDEAL or an authorized service 

center, support personnel will issue a repair authorization number and 
provide an address for return.

3. If possible, back up your data before sending the unit for repair.

4. Pack the equipment in its original shipping material. Be sure to include 

a statement or report fully detailing the defect and the conditions under 
which it was observed.

5. Return the equipment, prepaid, to the address given to you by support 

personnel. Be sure to write the repair authorization number on the 
shipping slip. IDEAL will refuse and return any package that does not 
bear a valid number.

After repair, the equipment will be returned with a repair report. If the 
equipment is not under warranty, you will be invoiced for the cost 
appearing on this report. IDEAL will pay return-to-customer shipping costs 
for equipment under warranty. Shipping insurance is at your expense.