Philips AZ420/12 Data Sheet

14

EN

9 Troubleshooting

Warning

 

•

Never remove the casing of this device.

To keep the warranty valid, never try to repair 

the system yourself. 

If you encounter problems when using this 

device, check the following points before 

requesting service. If the problem remains 

unsolved, go to the Philips Web page (www.

philips.com/support). When you contact Philips,

make sure that the device is nearby and the 

model number and serial number are available.

No power

•  Ensure that the Mains cord is connected 

securely.

•  Ensure that there is power at the AC 

Mains.

•  Ensure that the batteries are inserted 

correctly.

No sound or poor sound

 • Adjust the volume.

No response from the unit

 • Disconnect and reconnect the AC power 

plug, then turn on the system again.

 • As a power-saving feature, the unit 

switches off automatically 15 minutes after 

track play reaches the end and no control 

is operated.

USB device not supported

 • The USB device is incompatible with the 

apparatus. Try another one.

No disc detected

 • Insert a disc.

 • Check if the disc is inserted upside down.

 • Wait until the moisture condensation at 

the lens has cleared.

 • Replace or clean the disc.

 • Use a finalized CD or correct format disc.

Poor radio reception

 • Increase the distance between the unit and 

your TV  or VCR.

 • Fully extend the FM antenna.