Sony W760i DPY1208814/4 User Manual

62

Troubleshooting

The battery is worn out and needs to 
be replaced. See Charging the battery 
on page 8.

No battery icon appears when I start 
charging the phone
It may take a few minutes before the 
battery icon appears on the screen.

Some menu options appear in grey
A service is not activated. Contact 
your network operator.

I cannot use SMS/text messages 
on my phone
Settings are missing or incorrect. 
Contact your network operator to 
find out the correct SMS service 
centre setting. See Text messages 
on page 30.

I cannot use picture messages on my 
phone
Your subscription does not include 
data capability. Settings are missing 
or incorrect. Please contact your 
network operator.

See Help in your phone on page 7 or 
go to www.sonyericsson.com/support 
to order settings and follow the 
instructions on the screen. See 
Settings on page 48.

I cannot use the Internet
Your subscription does not include 
data capability. Internet settings are 
missing or incorrect. Please contact 
your network operator.

See Help in your phone on page 7 or 
go to www.sonyericsson.com/support 
to order Internet settings, and follow 
the instructions on the screen. See 
Settings on page 48.

The phone does not ring or rings 
too softly
Make sure that 

 has not 

been set to 

. See To turn the 

ringtone off on page 46.

Check the ringtone volume. See To set 
the ringtone volume on page 46.

Check the profile. See To select a 
profile on page 58.

Check the call diverting options. 
See To divert calls on page 27.

The phone cannot be detected 
by other devices using Bluetooth 
wireless technology
You have not turned the Bluetooth 
function on. Make sure that the 
visibility is set to show phone. 
See To turn the Bluetooth function 
on on page 49.