Kathrein 20210165 Data Sheet
50
Troubleshooting
In the event of a malfunction, fi rst check all the cable connections and operating states:
1. Receiver and TV set power plugs are connected to wall socket
2. Antenna cables are connected to the receiver input
3. Receiver and TV set correctly connected by a HDMI or Scart cable
4. Audio connections are made to the Hi-Fi or Dolby Digital system as appropriate
5. Receiver and TV set (Hi-Fi/Dolby Digital system) are switched on (check power indicators)
6. Receiver is responding to remote control
A selection of troubleshooting tips is offered below.
Problem
Cause
Remedy
A “No signal!” warning
appears on some
or all channels
appears on some
or all channels
Consult an antenna specialist to
have it checked and repaired as
necessary. Check the settings
made in the “Settings”, “Antenna
& Satellite”, “Tuner Confi guration”
menu, and change them if
necessary.
have it checked and repaired as
necessary. Check the settings
made in the “Settings”, “Antenna
& Satellite”, “Tuner Confi guration”
menu, and change them if
necessary.
Receiver no longer
responds to the
remote control
responds to the
remote control
The batteries may be fl at or
inserted incorrectly into the battery
compartment
inserted incorrectly into the battery
compartment
Check the batteries (see also
“Inserting batteries into the remote
control” in the Operating instructions
– Part 1)
“Inserting batteries into the remote
control” in the Operating instructions
– Part 1)
Receiver or remote control
command set may have been
unintentionally changed
command set may have been
unintentionally changed
Set infrared code 1 as described in
the Operating instructions under
“Main menu - Settings”, “Basic
settings”, “Setting the remote
control”
the Operating instructions under
“Main menu - Settings”, “Basic
settings”, “Setting the remote
control”
Wrong time is displayed
“Summer time” setting wrong. An
incorrect time was imported from the
reception signal
incorrect time was imported from the
reception signal
Under “Settings”, “Basic settings”,
“Date and time” in the menu, check
the set time deviation to UTC and
change as necessary. Use the power
switch to switch the receiver off from
the current channel, e.g. Das Erste
or ZDF, wait 10 seconds and then
switch it back on
“Date and time” in the menu, check
the set time deviation to UTC and
change as necessary. Use the power
switch to switch the receiver off from
the current channel, e.g. Das Erste
or ZDF, wait 10 seconds and then
switch it back on
The following channels
cut out or “No or bad
signal!” appears:
Sport 1, Tele 5, HSE 24
and Sonnenklar TV
cut out or “No or bad
signal!” appears:
Sport 1, Tele 5, HSE 24
and Sonnenklar TV
DECT telephones operate on the
same frequency as these channels.
Interference may occur due to
inadequate output level or poor
shielding of cable
same frequency as these channels.
Interference may occur due to
inadequate output level or poor
shielding of cable
Consult your antenna specialist
Black or blue screen,
no on-screen displays
no on-screen displays
Scart connection to TV deactivated
by accidentally pressing the 0 button
by accidentally pressing the 0 button
Keep pressing the 0 button until the
TV picture reappears on the screen
TV picture reappears on the screen