Smartwares 10.001.35 User Manual
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4 Remote control or DVR front panel is damaged
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Q: Saved recording is short
A: Possible cause:
1 Excessive streaming due to poor quality of front-end camera, dirty lens, camera installed in
backlight, or incorrect aperture adjustment
2 Insufficient hard drive capacity
3 Damaged hard drive
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Q: Downloaded file will not play
A: Possible cause:
1 Media player is not installed
2 No graphic accelerator software version DX8.1 or higher is installed
3 PC does not have DivX503Bundle.exe plugin installed to playback in MEDIA PLAYER after
the file is converted to AVI format
4 winxp OS needs to install plugins DivX503Bundle.exe and ffdshow-20041012.exe
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Q: Forget password for advanced local menu or network operation
A: Solutions:
1 Please contact your local customer service or our headquarters for assistance. We can
help you to find the solution based on the device model and program version information
that you provide.
5.2 Maintenance
1 In a damp environment, dust on circuit board may result in short circuits, affect the normal
operation of the DVR, and even damage the DVR. For long-term stable operation of the
DVR, brush off the dust on the circuit board, connectors, fans, and DVR case regularly.
2 Keep the equipment well grounded to avoid the interference to video/audio signal and
protect the DVR from damage caused by static or induced voltage.
3 Do not plug/unplug A/V cable, RS-232, and RS-485 with the power on, or it could easily
damage these ports.
4 If possible, do not use TV set on DVR’s local video output (VOUT). Otherwise, it could
easily damage the video output circuit in DVR.