Philips HD3620 HD3620/25P1 Data Sheet

Problem

Solution

If the problem continues to occur, please contact the PerfectDraft call 

centre in your country.

The display shows the 

wrong volume.

For proper functioning of the volume indication, it is crucial that you open 

the tap handle completely (see chapter ‘How to pour a perfect beer’).
In case of a power failure or if the appliance has been disconnected from 

the mains, the level indication will be accurate again after you have poured 

a few glasses of beer.

Pouring beer
No beer comes out when I 

pull the tap handle.

Perhaps the keg is empty. Put a new keg into the appliance.

Make sure the tube is fitted correctly in the tap unit (see chapter 

‘Preparing for use’, section ‘Placing the tube into the tap unit’).
Make sure that the tap unit is placed correctly on the keg (see chapter 

‘Preparing for use’, section ‘Placing the tap unit onto the keg’).

Too much foam comes out 

of the appliance.

Make sure you open the tap completely when you pour beer (see chapter 

‘How to pour a perfect beer’).
The beer is too warm. Wait until the beer is cold enough to be poured, i.e. 

when temperature on the display is green.
The keg has been shaken too much. Wait half an hour for the beer to 

settle.
The first glass can contain more foam than usual. Try pouring a second 

glass.
The tube may not function properly. Contact the PerfectDraft call centre 

in your country to obtain a new tube.

The foam head is too high. See chapter ‘How to pour a perfect beer’.
The beer that comes out 

of the appliance is flat.

Check if the keg has been open for over 30 days and check if the expiry 

date of the keg has passed.
Perhaps the glasses you used were not clean enough. Rinse the glasses 

with water and some washing-up liquid. Rinse them thoroughly with cold 

water to remove all grease and soap residues
Pour beer as described on the keg and in this user manual (see chapter 

‘How to pour a perfect beer’).

The foam head collapses 

very quickly.

Perhaps the glasses you used were not clean enough. Rinse the glasses 

with water and some washing-up liquid. Rinse them thoroughly with cold 

water to remove all grease and soap residues.
Make sure the beer is cold enough to be poured, i.e. when temperature 

on the display is green.

The keg fell, can I still use it? When it is an unopened keg and it does not have any visual damage, you 

can try to use it. When the keg is already open, you cannot use the keg 

anymore and have to install a new keg.

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