IBM Disk drive RDX 500 GB 362550X User Manual
Product codes
362550X
Table
3.
Problems
and
solutions
(continued)
Problem
Solution
The
RDX
cartridge
is
not
working,
and
the
cartridge-indicator
LED
is
flashing
amber.
The
error
was
caused
by
one
or
more
of
these
conditions:
v
The
cartridge
is
not
compatible
with
the
drive.
v
The
cartridge
has
been
damaged.
v
The
cartridge
has
not
been
inserted
completely.
Use
the
RDX
utility
software
to
obtain
more
information
about
the
failure.
For
detailed
information
about
the
utility
software,
see
the
software
documentation
that
comes
with
the
drive.
The
firmware
download
fails
with
Windows
Server
2003.
If
you
are
using
Windows
Server
2003,
either
Service
Pack
1
or
Service
Pack
2
must
be
installed
for
you
to
download
the
firmware.
The
drive
performance
is
slow.
Make
sure
that
the
drive
is
connected
to
a
USB
2.0
port,
instead
of
a
USB
1.1
port.
For
best
performance,
connect
the
drive
directly
to
a
USB
2.0
root
port
on
the
server
instead
of
an
external
USB
hub.
The
server
does
not
complete
the
boot
process
with
the
external
RDX
drive.
Some
versions
of
BIOS
do
not
handle
large
USB
removable
media
correctly.
If
your
server
does
not
complete
the
boot
process
with
the
external
RDX
drive
attached,
complete
the
following
steps:
1.
Make
sure
that
you
are
using
the
latest
version
of
BIOS
for
your
server.
2.
Disable
USB
boot
in
the
BIOS
and
try
the
boot
process
again.
3.
Eject
the
RDX
cartridge
and
try
the
boot
process
again.
4.
Disconnect
the
external
RDX
drive
and
try
the
boot
process
again.
Note:
If
you
are
using
a
FAT32-formatted
cartridge,
reformatting
the
cartridge
to
another
file
system
might
correct
the
problem.
The
Yosemite
software
is
not
working
correctly.
See
the
help
section
in
the
Yosemite
software
application.
Additional
problem-solving
information
is
in
the
Troubleshooting
Tape
drive
issues
online
document
on
the
IBM
Web
site.
To
find
this
document,
go
to
or
complete
the
following
steps.
Note:
Changes
are
made
periodically
to
the
IBM
Web
site.
The
actual
procedure
might
vary
slightly
from
what
is
described
in
this
document.
1.
Go
to
2.
Under
Product
support,
click
System
x.
3.
Click
Support
&
downloads.
4.
In
the
Search
all
of
support
field,
type
troubleshooting
tape
drive
issues
and
click
the
search
icon.
5.
In
the
list
of
search
results,
click
Troubleshooting
Tape
drive
issues.
Replacing
the
RDX
drive
The
RDX
drive
components
are
Tier
1
customer
replaceable
units
(CRUs).
Replacement
of
Tier
1
CRUs
is
your
responsibility.
If
IBM
installs
a
Tier
1
CRU
at
your
request,
you
will
be
charged
for
the
installation.
For
more
information
about
the
terms
of
the
warranty
and
getting
service
and
assistance,
see
the
Warranty
and
Support
Information
document.
12
RDX
USB
Drive
User's
Guide