VeriFone Vx510 User Manual

O

MNI

 5

XXX

 

AND

 V

X

5

XX

/V

X

6

XX

 I

NSTALLATION

 G

UIDE

For V

x

5xx/V

x

6xx terminal problems, contact your local VeriFone representative or 

service provider. 

For V

x

5xx/V

x

6xx product service and repair information:

USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), 

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

International – Contact your VeriFone representative 

Before returning a V

x

5xx/V

x

6xx terminal, smart battery, or sled module to 

VeriFone, you must obtain an MRA number. The following procedure describes 

how to return one or more V

x

5xx/V

x

6xx terminals, smart batteries, or sled 

modules for repair or replacement (U.S. customers only). 

Get the following information from the printed labels on the bottom of each 

V

x

5xx/V

x

6xx terminal, smart battery, or sled module to be returned:

Product ID, including the model and part number. For example, 

“OMNI 5100” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”

Serial number (S/N xxx-xxx-xxx)

Obtain the MRA number(s) by completing one of the following:

Call VeriFone toll-free within the United States at 1-800-VeriFone and 
follow the automated menu options.

Select the MRA option from the automated message. The MRA 

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the 
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).

Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

Include a telephone number where you can be reached and your fax 

number.

International customers are advised to contact their local VeriFone representative 

for assistance regarding service, return, or replacement of terminals or batteries.