VeriFone Vx510 User Manual

O

MNI

 5

XXX

 

AND

 V

X

5

XX

/V

X

6

XX

 I

NSTALLATION

 G

UIDE

If paper jams inside the printer:

Press the button on the side of the terminal to unlatch the paper roll cover, 

then open the cover.

Remove the damaged paper from the paper roll and clear the feed 

mechanism.

Install a roll of printer paper, as described in 

If the problem persists, it may be due to poor paper quality. Install a new 

roll of higher-quality paper.

If any peripheral device (PINpad or smart card reader) does not work properly:

Check the power cord connection to the peripheral device.

Check that the device connected to the proper port has power and is 

functioning properly. If possible, perform a self-test on the device in question.

The cable connecting the optional device to the V

x

5xx/V

x

6xx terminal serial 

port may be defective. Try a different serial cable. See 

.

If the problem persists, contact your local VeriFone representative.

If the keypad does not respond properly:

Check the terminal display. If it displays the wrong character or nothing at all 

when you press a key, follow the steps outlined in 

If pressing a function key does not perform the expected action, refer to the 

user documentation for that application to ensure you are entering data 
correctly.

If the problem persists, contact your local VeriFone representative.

There are several reasons why the terminal may not be processing transactions. 
Use the following steps to troubleshoot failures. 

Perform a test transaction using one or more different magnetic stripe cards to 

ensure the problem is not a defective card.

Ensure that you are swiping cards properly. With the V

x

5xx/V

x

6xx card reader, 

the black magnetic stripe on the card should face down and inward, toward 
the keypad and must be inserted from the top of the terminal (see 

). 

Poor-quality paper may jam the printer. To order high-quality VeriFone paper, 

refer to 

.