Symantec Norton Internet Security 2005 NIS2005 User Manual

Frequently asked questions

55

Troubleshoot security protection

Check here for possible solutions to issues that might 
arise with Norton Internet Security.

Does Norton Internet Security work with my ISP’s 
proxy server?

Norton Internet Security works with most proxy servers. 
However, you might have to change some settings to 
maintain full protection.

To determine whether the Personal Firewall works 
with your proxy server

1

In the main window, click 

Statistics.

2 In the Statistics window, click 

More Details.

3 Under Network, look at the All Bytes Sent and All 

Bytes Received counters. 

4 Use your browser to connect to a Web site. 

The All Bytes Sent and All Bytes Received counters in 
the Norton Internet Security Statistics window should 
increase as you access Web pages. This indicates that 
the Personal Firewall is correctly configured to work 
with your proxy server. 

5 To close the Norton Internet Security Statistics 

window, on the File menu, click 

Exit.

If the All Bytes Sent and All Bytes Received counters stay 
at 0, then the Personal Firewall is probably not 
monitoring the port used by your proxy server. You need 
to determine which ports your proxy server is using for 
HTTP communications, and then configure the Personal 
Firewall to monitor those ports.

To determine which port to monitor for HTTP 
communication

1

Use your browser to connect to a Web site.

2 In the main window, click 

Statistics.

3 In the Statistics window, click 

View Logs.

NIS2005.book  Page 55  Sunday, August 1, 2004  3:24 PM