Socket Mobile 7 User Manual

Appendix F Troubleshooting 

 

For help on SocketScan, tap Start | Help on a Pocket PC, or tap on the 

 

icon on a Palm device. 
 
SYMPTOM: 

I get the “No Scanner Detected” 

 icon in the task tray of my 

Windows device and can’t trigger the laser or scan any bar codes. 

 

Your mobile computer is not 
connected to the Cordless Hand 
Scanner. 

Make sure the Cordless Hand 
Scanner is on and in range and 
has enough battery power. Try to 
reconnect. 

 
SYMPTOM: 
When I try to scan, the laser activates, but no data appears on my 
screen, and the laser eventually turns off. 

 

The scanner is too close or too 
far from the bar code. 

Practice so you get accustomed 
the most effective distance and 
scanning angle. 

The bar code is incorrectly 
formatted or poorly printed. 

Try scanning a bar code that is 
correctly formatted or printed well, 
such as on a retail package. 

The bar code symbology may be 
disabled or not supported by the 
Cordless Hand Scanner. 

Use Scan Demo for Windows 
Mobile or the Test screen for Palm 
OS to identify the symbology. If 
needed, enable the symbology by 
using Symbology Selector for 
Windows Mobile or the Symbology 
screen for Palm OS.  

 
SYMPTOM:  
My mobile computer cannot find the Cordless Hand Scanner, and/or 
I get an error message saying that there are connection problems. 

 

You are too far from the Cordless 
Hand Scanner.  

Move the devices closer together, 
within a range of 10-15 meters. 

The Cordless Hand Scanner is 
not turned on. 

Turn on the Cordless Hand 
Scanner. 

You have assigned another 
device as your favorite or default 
Bluetooth serial device. 

Remove any settings that assign 
another device as your favorite 
Bluetooth serial device. 

APPENDIX F: TROUBLESHOOTING | 69