Pitney Bowes DM230L User Manual

Normal
The control centre is designed to display the progress of the refill. If there  
is a problem during the refill, a message is displayed. Write down the  
message and call for service if you cannot correct the problem by following 
the directions on the screen.

Control Centre not Connected to Analog Phone Line
Make sure you've connected your control centre to a working analog phone 
line. Also make sure the phone line connectors are firmly seated in their  
receptacles.
One or more of the refill setup options may be wrong. Go to the refill setup  
instructions as noted and check the following:

•  Does your phone system require you to dial a prefix number to get an 

outside phone line? Make sure to include these in the setup if needed. 
See Setting up the Phone Connection (Entering the Dial Prefix) in  
Chapter 4.

•  Is the dial method correct? You have to tell the Control Centre if your 

phone uses a pulse or tone for dialing. See Choosing the Dial Method 
section in Chapter 4.

The Postage By Phone

®

 account number you entered is not correct. Check 

the Welcome Kit that came with your Control Centre for your Postage By 
Phone

®

 Account Number and reenter it if necessary. Refer to the Enter Your 

 Account Number section in Chapter 4.