Tektronix AD007 User Manual

Appendix D: Troubleshooting

AD007 User Manual

Network and Print Configuration

Use the list of symptoms in Table 13 to help diagnose problems with
the network and print configuration.

Table 13: Network and print problems

Symptom

Possible cause(s)

Corrective action(s)

No access to web pages in
the adapter

Improper network installation

Missing or improper set up
of network addresses:

--Ethernet address
--IP address
--Subnet mask
--Default router (gateway)

Check network installation or
contact network administra-
tor.

Check that the LAN network
is set up for the Ethernet
hardware address of AD007
adapter (from label on back)

Can only access diagnostic
web page

Problem with AD007 adapter
firmware

Reload firmware using the
Update program, see Tektro-
nix Software Solutions
Installation Manual
(Tektronix part number
071--1140--01) that came
with the TSS CD (also lo-
cated in the Documents
directory on the TSS CD)

No password

Unknown or forgotten pass-
word

Reset the password to the
factory default (ad007), see
page 50

Slow web page response to
network printing

Server not responding

Check server

Check print server address
and queue name

No print server status, print
job list, or failure in cancel-
ling jobs

Print server does not imple-
ment these requests

Use print server that has
support for these requests