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Optibase MGW 2400 WMT User Manual

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Chapter 5 
• Troubleshooting 
Errors while running MGW 2400 EMS 
The Problem  Possible Cause 
Possible Solution 
I cannot install 
the MGW 2400 
EMS 
• 
I have less than  
200 MB free hard 
disk space. 
• 
Free up space, as you need 
at least 200 MB to ensure 
seamless installation. 
I cannot log 
on to MGW 
2400 
• 
The relevant unit 
is switched off, 
disconnected or 
not reachable 
• 
Verify that the desired units 
are running and properly 
connected and configured. 
Refer to page 28 for 
instructions on configuring 
MGW 2400. 
 
• 
The 
Management PC 
has more than 
one NIC 
installed. 
• 
On the Management PC, go 
to the Add/Remove Hardware 
and disable all NICs except 
one. 
I try locating 
MGW 2400 
units on the 
network by 
using 
Discover, but 
no units are 
found. 
• 
The relevant 
units are not 
connected, not 
reachable or 
switched off. 
• 
Verify that the desired units 
are running and properly 
connected and configured. 
Refer to page 28 for 
instructions on reconfiguring 
MGW 2400. 
 
• 
The relevant 
units may belong 
to a different 
workgroup and/or 
VLAN. 
• 
Only units that belong to the 
Management PC's workgroup 
and VLAN can be located. If 
you wish to use Discover, the 
Management PC and all 
relevant MGW 2400 units 
must belong to the same 
workgroup and VLAN. 
 
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