Oracle Enterprise Manager 1.0.4.0.0 User Manual
iii
Contents
................................................................................................................................................................. v
Audience....................................................................................................................................................... v
Documentation Accessibility ..................................................................................................................... v
Related Documents ..................................................................................................................................... vi
Conventions ................................................................................................................................................. vi
Documentation Accessibility ..................................................................................................................... v
Related Documents ..................................................................................................................................... vi
Conventions ................................................................................................................................................. vi
.......................................................................................................................................... 1-1
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....................................................................................................................................... 1-2
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.............................................................................................................................................. 1-3
......................................................................................................................... 2-1
Removing the Remedy Connector................................................................................................... 2-1
Adding the New HP Service Manager Connector ........................................................................ 2-2
Adding the New HP Service Manager Connector ........................................................................ 2-2
.................................................................................................................... 2-2
...................................................................................................................... 2-2
..................................................................................................................... 3-1
......................................................................... 3-3
.............................................................................................................................. 3-4
............................................................................................................. 3-4
Registering Ticket Templates ........................................................................................................... 3-4
Viewing Template Code.................................................................................................................... 3-6
Removing Templates ......................................................................................................................... 3-6
Replacing Templates.......................................................................................................................... 3-7
Adding New Templates .................................................................................................................... 3-7
Avoiding Notification Failures ........................................................................................................ 3-7
Viewing Template Code.................................................................................................................... 3-6
Removing Templates ......................................................................................................................... 3-6
Replacing Templates.......................................................................................................................... 3-7
Adding New Templates .................................................................................................................... 3-7
Avoiding Notification Failures ........................................................................................................ 3-7
............................................. 3-7