Oracle Enterprise Manager 1.0.4.0.0 User Manuals

Table of Contents

• Contents

  3
• Preface

  5
  • Audience

    5
  • Documentation Accessibility

    5
  • Related Documents

    6
  • Conventions

    6
• 1 Introduction to the Connector

  9
  • 1.1 Types of Alerts

    9
  • 1.2 Auto Ticketing

    9
  • 1.3 Manual Ticketing

    10
  • 1.4 Ticket Templates

    10
  • 1.5 Grace Period

    10
  • 1.6 Versions Supported

    10
  • 1.7 Prerequisites

    11
• 2 Installing and Registering the Connector

  13
  • 2.1 Installing the Connector

    13
    • 2.1.1 Removing the Remedy Connector

      13
    • 2.1.2 Adding the New HP Service Manager Connector

      14
  • 2.2 Uninstalling the Connector

    14
  • 2.3 Registering the Connector

    14
• 3 Configuring the Connector

  17
  • 3.1 Configuring the Connector

    17
  • 3.2 Configuring the HP Service Manager Web Console

    19
  • 3.3 Testing the Connector

    20
  • 3.4 Working with Ticket Templates

    20
    • 3.4.1 Registering Ticket Templates

      20
    • 3.4.2 Viewing Template Code

      22
    • 3.4.3 Removing Templates

      22
    • 3.4.4 Replacing Templates

      23
    • 3.4.5 Adding New Templates

      23
    • 3.4.6 Avoiding Notification Failures

      23
  • 3.5 Navigating Between Enterprise Manager and HP Service Manager

    23
    • 3.5.1 Navigating from Enterprise Manager to HP Service Manager

      23
    • 3.5.2 Navigating from HP Service Manager to Enterprise Manager

      24
• 4 Using Out-of-Box Templates

  27
  • 4.1 Out-of-Box HP Service Manager Templates

    27
  • 4.2 Reading and Mapping Ticket Templates

    27
  • 4.3 Customizing Ticket Templates

    31
• A Enabling SSL for HTTPS

  33
  • Generating and Importing a Certificate Request

    33
  • Installing and Configuring SSL

    33
  • Adding Signed Certificates to Wallet Manager

    33
• B Preventing HP Service Manager Update Issues

  35
• Index

  37
  • A

    37
  • C

    37
  • E

    37
  • G

    37
  • H

    37
  • I

    37
  • M

    37
  • O

    37
  • P

    37
  • R

    37
  • S

    37
  • T

    37
  • U

    38
  • W

    38