Nortel Networks Wireless Office Headset P0605665 03 User Manual
Chapter 1 About Nortel Networks Call Center 15
Nortel Networks Call Center Set Up and Operation Guide
A comparison of Basic and Professional Call Center
Features
Basic Call Center for
CallPilot 100/150
CallPilot 100/150
Professional Call Center
for Business
Communications
Manager
for Business
Communications
Manager
Basic Call Center for
Business
Communications
Manager
Business
Communications
Manager
Number of skillsets
2
50
2
Number of configured agents
(available agent IDs)
(available agent IDs)
20
250
20
Number of agent priority levels
20
20
20
Dynamic agent priority levels
Not available
20
Not available
Dynamic call priority levels
Available
Available
Available
Number of active agents
10
max 80, min 20
10
Number of active calls in all
skillsets
skillsets
15
100
15
Maximum number of active calls
per skillset
per skillset
15
64
15
Number of lines that can be
configured for Call Center
configured for Call Center
15
100
A maximum of 24 of these
lines can be VoIP trunks.
15
Number of voice ports (shared
with CallPilot or dedicated)
with CallPilot or dedicated)
8
32
32
Number of routing tables per
skillset
skillset
2
2
2
Number of greetings
10
150
30
Number of steps per routing
table
table
20
20
20
Number of overflow rules per
skillset
skillset
20
20
20
Number of skillset mailboxes
2
50
2
Number of supervisors
10
80
10
Supervisor functionality,
including call monitoring
including call monitoring
Muted monitor
Silent monitor
Silent monitor
Maximum number of
simultaneous monitoring
sessions
simultaneous monitoring
sessions
6
6
6
Caller Input Tables
Not available
50
Not available