Nortel Networks Wireless Office Headset P0605665 03 User Manual
256 Chapter 19 Call Center Programming Record
P0605665 03
Call Center agents
Agent ID
and type
Agent name
Supervis
or status
Y/N
or status
Y/N
Names and #s of skillsets
agent is assigned to
agent is assigned to
Priority
Missed Call
Option
Option
Auto
Answe
r
Y/N
Answe
r
Y/N