Справочник Пользователя для Nortel Networks Wireless Office Headset P0605665 03
256 Chapter 19 Call Center Programming Record
P0605665 03
Call Center agents
Agent ID
and type
Agent name
Supervis
or status
Y/N
or status
Y/N
Names and #s of skillsets
agent is assigned to
agent is assigned to
Priority
Missed Call
Option
Option
Auto
Answe
r
Y/N
Answe
r
Y/N