Nortel Networks Wireless Office Headset P0605665 03 User Manual

68    Chapter 6  Setting up skillset mailboxes

 

P0605665 03

After you initialize a skillset mailbox, record the greetings for it.

You can record Primary, Alternate and Personalized greetings for each skillset mailbox. You 
record a Primary skillset mailbox greeting for everyday use. The Alternate skillset mailbox 
greeting is an optional greeting you can record for special circumstances. If your call center 
subscribes to Caller ID, you can record Personalized skillset mailbox greetings.

If you record Primary and Alternate skillset mailbox greetings, you must choose which greeting 
plays to callers who reach the skillset mailbox.

You can also record greetings in an Alternate Language. Callers can press · while the greeting is 
playing to listen to the voice prompts in the Alternate Language. Remember to inform callers in 
the Primary skillset mailbox greeting that they can press · to hear the Alternate Language.

The skillset mailbox must use the Norstar Voicemail interface for callers to be able to press · to 
hear the Alternate language. Callers cannot select an alternate language if the skillset mailbox uses 
the CallPilot interface.

If the Operator Status is set to Yes, and a caller presses ‚ during the skillset mailbox greeting, the 
caller transfers to the receptionist or Operator. For information about Operator Status, refer to the 
CallPilot Manager Set Up and Operation Guide. Inform callers in the skillset mailbox greetings 
that they can press ‚ to speak to the receptionist or Operator.

If the Operator Status is set to No, a caller who presses ‚ during the skillset mailbox greeting is 
informed the Operator is not available, and is transferred to the skillset mailbox.

You must record a Primary greeting for each skillset mailbox. In the Primary greeting include the 
skillset mailbox name that is listed in the Company Directory. For example:

“Hello. You have reached the Sales Department at Bridgestone Computers. At the sound of the 
tone, please leave your name, phone number and a brief message. One of our agents will return 
your call as soon as possible. Thank you.”

You can record an Alternate greeting for each skillset mailbox. Use an Alternate greeting for 
special circumstances. In the Alternate skillset mailbox greeting include the skillset mailbox name 
that is listed in the Company Directory.

For example:

“Season’s Greetings! You have reached the Sales Department at Bridgestone Computers. At the 
sound of the tone, please leave your name, phone number and a brief message. One of our agents 
will return your call when we re-open on December 27. Thank you.”