Jenn-Air Ice Maker W10519943B User Manual

 

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If 
you still need help, follow the instructions below.

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

Call the dealer from whom your appliance was purchased, or call 
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an 
authorized service company. When calling, please know the 
purchase date and the complete model and serial number of your 
appliance. Be sure to retain proof of purchase to verify warranty 
status. 
If the dealer or service company cannot resolve your problem, 
write to:

Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)

U.S. customers using TTY for deaf, hearing impaired or speech 
impaired, call: 1-800-688-2080. 
NOTE: When writing or calling about a service problem, please 
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).

User’s guides, service manuals and parts information are 
available from Jenn-Air Brand Home Appliances, Customer 
eXperience Center.

Call the dealer from whom your appliance was purchased, or call 
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an 
authorized service company. When calling, please know the 
purchase date and the complete model and serial number of your 
appliance. Be sure to retain proof of purchase to verify warranty 
status. 
If the dealer or service company cannot resolve your problem, 
write to:

Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, ON L5N 0B7

Web address: www.jennair.ca
Or call: 1-800-JENNAIR (1-800-536-6247).

NOTE: When writing or calling about a service problem, please 
include the following information:

1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are 
available from Jenn-Air Brand Home Appliances, Customer 
eXperience Centre.

Is the drain hose aligned over the drain? Move the ice maker to align the drain. See “Connect 
Water Supply.”
NOTE: Service technicians cannot repair plumbing problems outside of the ice maker. Call a 
licensed, qualified plumber.