Jenoptik 10.0Z3 User Manual

47

APPENDIX

You can get help from the troubleshooting section, FAQ or Customer Support on our website.

Troubleshooting Section in this User’s Guide
Please refer to the Troubleshooting section first, as it contains some of the most common problems 
that users encounter.

Website FAQ
Please visit our website at www.jenoptik-camera.com to view the Frequently Asked Questions (FAQ).
                                                        
Website Customer Support
If the problem you are encountering is not listed in the FAQ section, please send us an email through 
our web site by clicking on Contact Us.

If you have questions concerning the operation of the camera or software installation, please have the 
following information ready before you contact us:

 Computer Information:

Name of camera model: 

 

 Operation System:

Camera Serial Number: 

 

 Computer Maker and Model:

     

Exact 

Error 

Message 

Received:

ArcSoft, Inc. 

 

 

ArcSoft Beijing Co., Ltd.

46601 Fremont Blvd.   

 

No. 6 South Capital Gym Road

Fremont, CA 94538 

 

 

Beijing New Century Hotel Office

Tel: (510) 440-9901 

 

 

Building, #1060

Fax: (510) 440-1270   

 

Beijing 100044, China

E-mail: support@arcsoft.com 

 

Tel: 8610-6849-1368

    Fax: 

8610-6849-1367

    E-Mail:tech@arcsoft.com.cn

ArcSoft Japan 

 

 

Unit 14, Shannon Industrial Estate

9F, 1-21-9, Higashi-Gotanda, 

 

Shannon, Co. Clare, Ireland

Shinagawa-ku, 

 

 

Tel: +353 (0) 61-702087

Tokyo 141-0022, Japan 

 

Fax: +353 (0) 61-702001

Tel: +81-3-5795-1392   

 

E-Mail: europe@arcsoft.com

Fax: +81-3-5795-1397  

 

E-Mail: support@arcsoft.jp 

 

ArcSoft Inc. Taiwan Branch 

 

Tel (Brazil): 00817-200-0709

Tel: +886 (0) 2-2506-9355 

 

Tel (Chile): 800-202-797

Fax: +886 (0) 2-2506-8922 

 

E-Mail: latinsupport@arcsoftsupport.com

E-Mail: support@arcsoft.com.tw