Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Glossary and abbreviations
1617
ATM
See
Asynchronous Transfer Mode (ATM)
.
attendant console
The workstation used by an attendant. The attendant console allows the attendant to originate a call, answer
an incoming call, transfer a call to another extension or trunk, put a call on hold, and remove a call from hold.
Attendants using the console can also manage and monitor some system operations. Also called console. See
also
an incoming call, transfer a call to another extension or trunk, put a call on hold, and remove a call from hold.
Attendants using the console can also manage and monitor some system operations. Also called console. See
also
attendant
.
Attention dial (ATD)
A command in the Hayes modem command set for asynchronous modems.
Audio Information Exchange (AUDIX)
A fully integrated voice-mail system. Can be used with a variety of communications systems to provide
call-history data, such as subscriber identification and reason for redirection.
call-history data, such as subscriber identification and reason for redirection.
AUDIX
See
Audio Information Exchange (AUDIX)
.
auto-in trunk group
Trunk group for which the CO processes all of the digits for an incoming call. When a CO seizes a trunk from
an auto-in trunk group, the switch automatically connects the trunk to the destination — typically an ACD
split where, if no agents are available, the call goes into a queue in which callers are answered in the order in
which they arrive.
an auto-in trunk group, the switch automatically connects the trunk to the destination — typically an ACD
split where, if no agents are available, the call goes into a queue in which callers are answered in the order in
which they arrive.
Auto-In Work mode
One of four agent work modes: the mode in which an agent is ready to process another call as soon as the cur-
rent call is completed.
rent call is completed.
Automatic Alternate Routing (AAR)
A feature that routes calls to other than the first-choice route when facilities are unavailable.***
Automatic Callback (ACB)
A feature that enables internal callers, upon reaching a busy extension, to have the system automatically con-
nect and ring both parties when the called party becomes available.
nect and ring both parties when the called party becomes available.
Automatic Call Distribution (ACD)
A feature that answers calls, and then, depending on administered instructions, delivers messages appropriate
for the caller and routes the call to an agent when one becomes available.
for the caller and routes the call to an agent when one becomes available.
Automatic Call Distribution (ACD) split
A method of routing calls of a similar type among agents in a call center. Also, a group of extensions that are
staffed by agents trained to handle a certain type of incoming call.
staffed by agents trained to handle a certain type of incoming call.
Automatic calling unit (ACU)
A device that places a telephone call.
Automatic Circuit Assurance (ACA)
A feature that tracks calls of unusual duration to facilitate troubleshooting. A high number of very short calls
or a low number of very long calls may signify a faulty trunk.
or a low number of very long calls may signify a faulty trunk.
Automatic Number Identification (ANI)
Representation of the calling number, for display or for further use to access information about the caller.
automatic restoration
A service that restores disrupted connections between access endpoints (nonsignaling trunks) and data end-
points (devices that connect the switch to data terminal and/or communications equipment). Restoration is
done within seconds of a service disruption so that critical data applications can remain operational.
points (devices that connect the switch to data terminal and/or communications equipment). Restoration is
done within seconds of a service disruption so that critical data applications can remain operational.