Lucent Technologies Medical Alarms Release 3 Version 8 User Manual

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If an installation problem arises that requires assistance, customers or 
Lucent Technologies technicians can call the numbers shown below.

Customers should inform Support personnel that their CMS system 
is configured for the High Availability service option. 

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Customers can access the CMS internet support web site and access the  
Online Expert to get answers to common problems, obtain copies of CMS 
document and create service requests. 

By calling the 1-800 number, the customer reports the problem and 
generates a trouble ticket so that the problem can be worked by the 
services organization. The customer is prompted to identify the type of 
problem (ACD, hardware, or 

CentreVu CMS) and is connected to the 

appropriate service organization.

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For customer and technician support outside of the U.S. and Canada, 
contact your Lucent Technologies representative or distributor for more 
information.

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Lucent Technologies technicians can receive help during installations by 
using this number.