Hughes DW6000 User Manual

If you cannot access the Control Center, you can still get 
information from the DW6000 LEDs that can enable you to 
restore connectivity. Follow the troubleshooting procedures 
below. Remember that any problem may be caused by more than 
one thing. If you implement a troubleshooting procedure but still 
cannot access the Control Center, proceed to the next step. Also, 
try the troubleshooting procedures more than once before 
contacting installer support.

Remember to also try to access the Control Center by clicking on 
the shortcut or typing www.direcwaysupport.com in the URL 
address or location bar, try typing 

 in the 

bar and pressing Enter. 

The DW6000 has five LED indicators on the front panel. See Figure 11 on page 17. They are listed below.

Whenever the LEDs do not function properly as described 

below, check to be sure you have the correct power supply, PN 
1031105-0001.

• LAN - The LAN indicator shows whether the LAN is 

connected and usable, and whether there is receive or 
transmit activity.

• Transmit - The Transmit indicator shows whether the 

DW6000 can transmit or is transmitting, or if some condition 
is preventing transmission.

• Receive - The Receive indicator shows whether the DW6000 

has acquired the correct outroute, is receiving, or if some 
condition is preventing reception.

• System - The System indicator shows whether the DW6000 

is completely operational or not.

• Power - The Power indicator shows if the DW6000 is 

powered on and operating normally.

If the Power LED is off and one or more of the other LEDs is 
flashing, the unit may have to be replaced. If there is not fatal 
error indication, proceed to the next troubleshooting step.

First try power cycling the DW6000 by disconnecting the power 
from the power strip or surge protector, waiting 10 seconds, and 
then plugging it back in. The unit may recover. 

If the fatal error indication continues, the unit must be 

replaced. Please contact installer support.