User ManualTable of ContentsDW6000 installation and components9Contact information9System requirements9DW6000 components10Relocating the DW600010Preventative maintenance10Operating considerations11Professional installation or service requirement12Grounding requirement12How the DW6000 works13The DIRECWAY System Control Center15How to access the System Control Center16Another way to access the Control Center16The Home screen16System indicators16Links17System Status18Reception Info19Transmission Info20System Information21The Connectivity Test Link22The Help Menu22myDIRECWAY22DW6000 LEDs Operation23The DW6000 LEDs23Fatal Error Indication23Weather and Signal Strength23DW6000 LED operation24Normal operation24Ethernet port LED operation24Configuring E-mail27Configuring DIRECWAY e-mail27Outlook Express27Microsoft Outlook 200030Microsoft Outlook 200230Eudora31Netscape31DW6000 Troubleshooting33Overview33Cannot surf but can access Control Center34Check that the unit is commissioned34Check receive signal35Check transmit signal35Check that TCP acceleration is operational36Check Network Operations Center (NOC) connectivity38Internet Connectivity40Check for virus and firewall issues40Cannot access the Control Center41The DW6000 LEDs41Fatal error indication41All LEDs off41Check the Power LED42Check the LAN LED42LAN LED is lit43If LAN LED stays lit43If LAN LED goes dark43Device other than computer connected to DW600044Problem: Receive LED not on44Problem: System LED not lit45Problem: Power LED not on45Problem: Power LED blinking45The pedestal base46Frequently asked questions499. What if my computer did not come with a Network Interface Card (NIC)? What can I do?5110. Can I use a PCMCIA card adapter for my laptop?5111. Can I run DIRECWAY on a small network?5112. How fast is DIRECWAY compared to other high-speed services? Aren't they faster?5113. What is transmission latency?5114. Can I put this system on a boat or in an RV?51DIRECWAY Professional521. Can I run DIRECWAY Professional on a virtual private network (VPN)?522. Why does the service slow down when used in conjunction with a VPN?52Typical operating system settings53Configuring Windows for a DW6000 with a static IP address54Windows 98SEor ME54Windows 200056Windows XP58Configuring Windows when DHCP is enabled60Windows 98SE and ME60Windows 200062Windows XP64Configuring a MacIntosh for a DW6000 with a static IP address66Configuring a MacIntosh when DHCP is enabled67Home Networking69Basic wireless considerations70Basic Ethernet considerations71Glossary73Index77Size: 2.04 MBPages: 78Language: EnglishOpen manual
User ManualTable of ContentsContents9Figures13Tables17Important safety information19Types of warnings used in this manual19About this document21Scope and audience21Audience profile21Organization and updates21Conventions22Related publications23Revision record23Introduction25DW6000 purpose and components25Specifications and identification of equipment28Installing the indoor equipment31System pre-installation31Installation PC requirements31Customer installation requirements31DW6000 installation methods32Summary of DW6000 installation process32Five final installation check requirements33Antenna installation34Installing the DW6000 using SBC35Qualify customer computer with qualification tool35The power supply36SBC installation method37Assemble DW6000 and attach to computer38Power up and read the DW6000 LED display40Obtain IP address and test Ethernet connection41The commissioning procedure42Final installation check requirements53Confirm all files up-to-date53Connect to customer computer, and surf to myDIRECWAY.com,54If the customer cannot surf55Download DW6000 User Guide56Print the customer’s System Information page and record information58Create System Control Center icon59The System Control Center61How to access the System Control Center62If the System Control Center is not accessible63The Home screen64System indicators64Links64System Status66Reception Info67Receive Status messages67Transmission Info70Transmit messages70System Info74The Connectivity Test Link76Network Operations Center (NOC) Connectivity76Internet Connectivity77The Help Menu78myDIRECWAY78Advanced pages78DW6000 LEDs and troubleshooting81Cannot surf but can access Control Center82Check that the unit is commissioned82Check receive signal83Check transmit signal83Check that TCP acceleration is operational84Check Network Operations Center (NOC) connectivity86Internet Connectivity88Check for virus and firewall issues89Cannot access the Control Center90The DW6000 LEDs90Fatal error indication90All LEDs off92Check the Power LED92Check the LAN LED93LAN LED is lit94If LAN LED stays lit94If LAN LED goes dark94Device other than computer connected to DW600095Problem: Receive LED not on95Problem: System LED not lit95Problem: Power LED not on96Problem: Power LED blinking96Glossary97Abbreviations and Acronyms99Lat/Long Decimals to Minutes Table101Installing the indoor equipment using dial-up commissioning103System pre-installation103Installation PC requirements103Customer installation requirements103Summary of DW6000 installation process104Final installation check requirements105Antenna installation106Installing DIRECWAY installation software on installer laptop107Installing the software108Installing the DW6000 using a modem110Qualify customer PD with qualification tool110The power supply112Modem installation method113Power up and read the DW6000 LED display116Obtain IP address and test Ethernet connection117Running the DW6000 installation software, commissioning, and registering the customer118Post-commissioning124Peak the satellite signal124Connect to customer computer and confirm surfing127If the customer cannot surf128Installing the DW6000 using Installer Console129Items needed for installation129Qualify customer PC with qualification tool129Installation PC requirements130Customer installation requirements130The power supply131Installer console installation method132Power up and read the DW6000 LED display135Obtain IP address and test Ethernet connection136Communicating with the DW6000 via Hyperterminal137Configuring Boot Parameters142The Installation Menu144Antenna Pointing - Receiver145Antenna Pointing - Transmitter, Manual147Antenna Pointing - Transmitter, Automatic147Force ranging148Verifying software download149DW6000 status information via the Installer Console151Verifying correct DW6000 operation151Displaying traffic statistics152Displaying PEP statistics152The Final Test Menu153Other options153Display active routing table153Reset history153Reading factory information153Configuring the installer laptop for IP addressing155Windows 98SE and ME155Windows 2000158Windows XP160Installing DVADB163DVADB features163DVADB pre-installation163Installation procedure164Install hardware164Configure software165Test functioning166Troubleshooting DVADB168Installation checklist171Installation summary and checklist171Index173Size: 4.76 MBPages: 174Language: EnglishOpen manual
