Hach sc1000 User Manual

Incorrect display reaction when the 
display is touched

Calibrate touch screen with finger or stylus. If this is not possible: Start factory 
calibration through web access.

No trend line available.

Configure the logger in the appropriate probe.

Communication problems

Check the probe plug, check probe cable damage, check network plug and cable at 
sc1000 networks.

LED indicator in the probe module 
blinks red

LED indicator in the probe module is 
turned off

Check the fuses, if the probe module is connected to power supply.

Missing measured values after 
changing probe (mA output card, 
fieldbus card)

New configuration for the output cards is necessary. Configure the new probe with its 
serial number. After that, delete the not used probe in the device management.

Local web access is not available

Check the Ethernet connection, LAN configuration and IP address in the 
SYSTEM SETUP, BROWSER ACCESS menu. 

Local web access is blocked with the 
“MENU ACCESS” message

The display module is not in the “Measured value display” mode.

Local web access is blocked, 
missing password

Activate password in the SYSTEM SETUP, SECURITY SETUP menu (refer to 

Display module operation denied 
with the “WEB ACCESS” message

Close the external web access to enable local display operation again.

General probe specific error 
messages

Check the probes in the SENSOR STATUS menu on error messages and warnings. 
Errors are indicated with a red background in the according displayed measurement 
value.

Screen is blue, no measurements 
are displayed

Check if the probes are connected. If the probes are connected, scan for new 
devices. Check the measurement screen configuration. If no device is configured add 
it to the measurement screen configuration.

New devices (probes, modules) are 
connected to the sc1000 controller 
but were not listed during initial bus 
scan

Check whether missing devices are connected to local or – when installed – to 
remote probe modules. Use the serial numbers for identification.
For remote probe modules check proper termination of all network cables.
For local probe modules retry with interchanged device connectors.
Refer to