GoVideo R6750 Product Manual

Page of 44
 
39
Customer Support
 
5 - Help
 
SYMPTOM
CAUSE
SOLUTION
No power. 
The power cord is disconnected. 
Plug the power cord into the rear 
panel and wall outlet securely. 
No picture. 
The TV is not set to receive DVD 
Recorder signal output. 
Select the appropriate video input on 
the TV so the picture from the DVD 
Recorder appears on the TV screen. 
The video cable is not connected 
securely. 
Connect the video cable securely. 
The TV power is turned off. 
Turn on the TV. 
No sound. 
The equipment connected with the 
audio cable is not set to receive DVD 
Recorder signal output. 
Select the correct input mode on the 
audio receiver so you can listen to 
the sound from the DVD Recorder. 
The audio cables are not connected 
securely. 
Connect the audio cable securely. 
The power of the equipment 
connected with the audio cable is 
turned off. 
Turn on the equipment connected 
with the audio cable. 
The audio cables are damaged. 
Replace with new ones. 
DVD Recorder does not start 
playback.
No disc is inserted. 
Insert a disc.  Check that the disc 
indicator on the front panel display 
is lit.
An unplayable disc is inserted. 
Insert a playable disc.  Check the disc 
type, color system, and regional code. 
The disc is placed upside down or is 
not placed within the guide. 
Place the disc with the playback side 
down inside the guide.
The disc is dirty. 
Clean the disc. 
The Parental Control is set. 
Cancel the Parental Control function 
or change the rating level. 
Picture from external input is 
distorted 
The video signal from the external 
component is copy-protected. 
Connect the component directly to 
your TV. 
Some channels are skipped over 
when using CH  
The skipped channels were deleted 
with the Add/Delete feature. 
See “Add/Delete Channels” on page 
27 or page 36. 
Troubleshooting
The Troubleshooting section below will help you solve common issues with your DVD 
Recorder. If you don’t find the answers you need here, you can contact our Customer 
Service Department as follows:
Phone 
(800) 736-7679
E-Mail 
customersupport@govideo.com
Web 
www.govideo.com