AT&T Conversant VIS Adjunct Switch 585-350-812 User Manual
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ASAI Application Planning and
Design
Design
ASAI Application Planning and
Design Overview
Design Overview
This chapter contains information on planning and designing an application that
will be used with the AT&T Adjunct/Switch Application Interface (ASAI) feature on
the CONVERSANT Voice Information System (VIS).
will be used with the AT&T Adjunct/Switch Application Interface (ASAI) feature on
the CONVERSANT Voice Information System (VIS).
ASAI Application Planning and
Design
Design
Access to ASAI capabilities is provided through the high-level Script Builder appli-
cation generation language. Subsets of the Notification, Third Party Call Control,
and Routing capabilities of ASAI have been integrated into Script Builder for use
in ASAI applications. The ASAI feature does not provide access to the Set Value,
Value Query, Request Feature, and Third Party Domain Control capabilities of
ASAI. The Request Feature capability, however, is used internally by the ASAI
feature to log T/R or LST1 channels in and out of an Automatic Call Distribution
(ACD) split on the DEFINITY Generic 3i.
cation generation language. Subsets of the Notification, Third Party Call Control,
and Routing capabilities of ASAI have been integrated into Script Builder for use
in ASAI applications. The ASAI feature does not provide access to the Set Value,
Value Query, Request Feature, and Third Party Domain Control capabilities of
ASAI. The Request Feature capability, however, is used internally by the ASAI
feature to log T/R or LST1 channels in and out of an Automatic Call Distribution
(ACD) split on the DEFINITY Generic 3i.
The ASAI capabilities supported by the ASAI feature are used to support three
classes of applications as follows:
classes of applications as follows:
■
ASAI Voice Response Applications - The Notification capability of ASAI is
used to monitor calls delivered to a VIS T/R or LST1 channel. The ASAI
information related to these calls is used to control which voice script is
used for the call. ASAI information related to calls is also available to the
specific voice scripts which service calls. Refer to Chapter 6, "ASAI Script
Builder Actions", for additional information on the A_Callinfo action.The
Third Party Call Control capability of ASAI is used when calls need to be
transferred away from the VIS.
used to monitor calls delivered to a VIS T/R or LST1 channel. The ASAI
information related to these calls is used to control which voice script is
used for the call. ASAI information related to calls is also available to the
specific voice scripts which service calls. Refer to Chapter 6, "ASAI Script
Builder Actions", for additional information on the A_Callinfo action.The
Third Party Call Control capability of ASAI is used when calls need to be
transferred away from the VIS.