Adtran 619510003-1A User Manual

Enterprise Communications Server

 Using Elements to Create Call Answering Services

619510003-1A

Copyright © 2009 ADTRAN, Inc.

107

This chapter presents information about the individual elements that you use to build a service. This 
chapter covers the following topics:

•

•

•

Elements are the building blocks of the services that you create for use on your extension. By combining 
elements on the canvas of the Service Editor, you design a call flow that routes incoming calls.

Elements are on the tool palette of the Service Editor. They are divided into three groups: standard, 
advanced, and database. Each group has its own tab. 

For some of the standard elements, such as Transfer callers, Deliver messages, Pager notification, Fax on 
demand, and the Fax Wizard, you can specify an account code. An account code is a specified set of digits 
that the caller must enter after completing the dialing pattern. Account codes represent an accounting 
category, for example, expenditures, revenues, or salaries. They are also used to ensure security so that a 
caller who does not have an account code cannot access specified information.

You can use account codes to allow long distance dialing, in which the telephone company applies the long 
distance charges to your account code.

You can set a default account code that applies to any service. If the administrator has enabled the use of 
account codes, you can specify the account that you want callers to use.

When you start a service, it begins by operating in the context of the user who owns the identity (for 
example, the extension) that received the call. The different service elements access mailboxes and objects 
that are related to this user context. You can change the user context by modifying the service.